OUR TEAM
Kristy Durso
Agency Owner
Keynote speaker, Functional Accessibility Consultant, Entrepreneur, Army veteran, and military wife Kristy Durso owns and operates Incredible Memories Travel, a full-service travel agency that assists everyone, including those with accessibility needs. She has three children, one who has autoimmune issues and food allergies, another on the spectrum, and another with cognitive and intellectual disabilities. She knows first hand about many of the issues that can come up concerning disabilities and travel.
Founded in 2018, Incredible Memories reflects Kristy’s years of experience in the travel industry, as well as her passion for customer care and providing customized, premier travel experiences.
Kristy and her agents have sent clients on customized trips all over the world, including North America, Caribbean, Europe, South America, Africa, and more!
Kristy is passionate about helping others with disabilities travel. Over the last several years, Kristy has noticed a disconnect between what is labeled as "accessible," and what is truly disability friendly. Accommodations are often labeled as accessible when, in fact, they meet the needs of very few people with disabilities. As a member of the advisory board for Travelability, Kristy also works directly with DMOs, tourist boards, resorts, etc. to increase awareness of disability travel, and to help them improve their accessibility. Kristy’s ultimate goal is to inspire change in the travel industry to make a more inclusive atmosphere, so that travel is accessible to all.
Melissa Rowan
Travel Agent
“You’ve seen more of England and Europe than I have, and I’m English and have lived here my whole life!” quipped my young English friend several years ago when we lived there. Our military life of 25 years definitely had its perks when it came to travel and adventure. Our favorite assignments were Germany and England, where I had many opportunities to explore foreign cities and villages; experience the magical tastes, sights and sounds of Christmas markets in Germany, Austria and France; see some of the world’s best art; and visit amazing sites of both ancient and modern history. Domestically, turning transcontinental moves into sightseeing adventures and taking advantage of living in different regions of this vast nation of ours has enabled me to visit beautiful places including Hawaii, Crater Lake, Lake Tahoe and the Grand Canyon as well as interesting cities from Washington, DC to San Francisco. And because I’m the mother of 5, Walt Disney World and Disneyland have been visited on more than a few occasions. I have a passion for travel and planning vacations at any possible opportunity. I especially love to travel with my husband and my family, exploring new places, revisiting favorite ones, having grand (or small) adventures and making precious memories. I look forward to chatting with you about your own travel visions and assisting you with your travel plans so you too can make sweet memories with your own loved ones.
Allison Goldbloom
Travel Agent
I’m Allison Goldbloom and I have been a Disney enthusiast for as long as I can remember!
I was planning Disney vacations for friends and family for over 5 years when I decided to make my love for Disney and planning magical experiences for others official. I was so lucky to join Incredible Memories Travel agency where I could combine my love for travel with my true passion for serving others.
As an educator for 20 years, my passion is serving those with special needs and ensuring that I am supporting teachers, families and students with meeting their goals. Joining Incredible Memories was a natural fit since our team focuses on supporting families with special needs to be sure they have a safe and fun vacation. Under the direction and support of Kristy Durso, I am learning and building my business. I have been a travel agent for 4 years.
I specialize in Disney vacations and look forward to helping you plan a magical one that meets your family needs.
Tanya Treptow
Travel Agent
Ever since I was young, I've had a passion for travel. My husband and I enjoy taking our five children on crazy adventures and watching them develop that same love of traveling and experiencing what this world has to offer. That passion naturally led me to this career. I really enjoy customizing trips that are perfectly suited for clients and one of my favorite parts of this job is getting feedback saying they had an amazing vacation making incredible memories! Whether you want a luxury train ride through the Canadian Rockies, need help planning that once in a lifetime trip to Walt Disney World, have a large group going on a cruise, or want a fun getaway to Las Vegas with your friends, I can help you make it all happen. Life is made up of memories and I'd love to help you make some incredible ones!
Kayla Scholten
Travel Agent
Abigail Mayo
Travel Agent
Hi, I’m Abby! I’m a travel planner who specializes in helping large families and travelers with disabilities create magical, stress-free vacations—especially to Disney. As someone who comes from a big family and has traveled while managing chronic illness, I know firsthand that travel can feel overwhelming when accessibility and organization matter. I believe everyone deserves a vacation that works for their needs, abilities, and energy levels. I love creating personalized Disney itineraries that take the pressure off so families can focus on making memories. I live in Columbus, Ohio with my husband and son, and I can’t wait to help you plan a trip that feels truly magical.