Disney Disability Access Service Changes

Disney recently released their new Disney Genie Service to assist guests in maximizing their visit to the Disney parks. But they also released some new features for the Disability Access Service (DAS), too.

Starting this fall, there will be two ways guests can register for DAS.  The new and recommended option is to register in advance via live video chat between 2-30 days prior to your park visit.  If deemed eligible for DAS, the guest (or parent/guardian) will participate in a virtual registration process.  The guest utilizing DAS must be introduced on the video call, and a photo will be taken of them.  At the end of that process, you'll will be able to select up to two DAS Advance selections for select attractions.  If an attraction is available, you'll be given a one-hour time period during the day of the visit to redeem the selection.  If you do not pre-register for DAS you will not be eligible to receive the DAS Advance selections.  These options will be available in addition to the existing in person DAS program.

Also, a new way to request return times is debuting this fall.  In lieu of having to physically go to an experience or to a kiosk to obtain a return time from a Cast Member, guests registered in the DAS program will be able to make return time selections right from the My Disney Experience app during the day of a park visit.

***Who is the DAS for?  The Disability Access Service (DAS) is designed to accommodate guests who have difficulty tolerating extended waits in a conventional queue environment due to a disability (including non-apparent disabilities).  The service allows guest to schedule a return time that is comparable to the current queue wait for the given attraction.  It does not provide immediate attraction access.

DAS can also be used in addition to Disney's Genie+ service and individual paid attraction selections (coming this fall).***


Leave a Reply

Your email address will not be published. Required fields are marked *